1. a UK registered credit or debit card; and
   
   
2. a UK bank account/IBAN.

Provided you comply with the requirements set out in these Terms of Service, we agree to provide you with the Webloyalty Membership Service for the term of this Agreement (set out in clause 5 below).

We shall endeavour to make the Website available 24 hours a day, 7 days a week. However, there may be times when we are unable to make the Website available due to technical, operational reasons, such as scheduled maintenance shutdowns, or for other commercial reasons, and shall not be liable for such failure.

You are required to use the Webloyalty Membership Service in accordance with these Terms of Service and in an honest and ethical manner. Failure to do so may result in the immediate termination of any membership or multiple memberships, and in such cases, any accrued Benefits and/or cashback earned but not paid at the date of termination will be forfeited.

We reserve the right to terminate your membership without prior notice if you use obscene or abusive language towards our staff or otherwise conduct yourself in an aggressive or unacceptable manner. Such behaviour includes, but is not limited to, verbal or written communication that is offensive, insulting, threatening, or harassing. Termination of your membership will result in the immediate loss of all member privileges and benefits, and any fees paid will not be refunded.

You are responsible for your use of the Webloyalty Membership Service and must promptly notify WL of any unauthorised use of the Webloyalty Membership Service.

Any printed material and software we provide you remains the exclusive property of WL. You agree not to publish, retransmit, broadcast or otherwise reproduce in any medium any information or software made available to you other than for the purpose of receiving the Webloyalty Membership Service.

You must use the Webloyalty Membership Service for your personal use only. This means that any Item(s) purchased through the Webloyalty Programme must be for your own personal use and own personal benefit. Though, we do understand on occasion you may wish to purchase gifts for loved ones. Where on the occasion you make purchases for loved ones the proof of purchase must match the membership holder's name and the purchase must be made by you and not your loved one. 

To explain this further, below is a list of circumstances in which Webloyalty, in their sole discretion, will find that Items have not been purchased for personal use (either on their own or in combination):

(a) The purchase of Item(s) with the intent to or action of reselling the Item(s) on an online auction website or shopping website;

(b) The purchase of a large quantity of any Item;

(c)  An unusual number of purchases within some categories, that are unlikely to be for personal use. In the table below you will find some examples. Please note that these are for illustrative purposes and not intended to be an exhaustive list.

A membership fee as notified during the enrolment process and confirmed to you in the Membership Pack and in subsequent email communications from WL (the "Membership Fee"), will be charged on a monthly basis (unless set out otherwise during the enrolment process). Payment of the Membership Fee will entitle you to continue your Membership of the Webloyalty Programme and to receive the Webloyalty Membership Service.

The Membership Fee will be billed automatically to your designated payment vehicle, which may include credit or debit card (each a "Billing Device") unless the Agreement is cancelled or terminated by you or WL. We may from time to time change the Membership Fee and will give you at least 30 days advance notice before doing so. In the event of any such change, we draw your attention to your general right of termination as set out in clause 6 below.

• If the Initial Period is free: You have the right to cancel the Agreement at any time up until 30 days from the start date of this Agreement without giving a reason or paying any Membership Fees (this Initial Period includes the legal right to cancel the Agreement at any time up until 14 days from the start date of this Agreement (the "Cooling Off Period) without giving a reason or paying any fees). A cancellation form is provided at the end of these Terms of Service and can be downloaded by clicking here.
  
  
• If the Initial Period is not free: You have the legal right to cancel the Agreement at any time up until 14 days from the start date of this Agreement without giving a reason or being liable for any Membership Fees. Any Fee due and paid during the Initial Period will be refunded if you cancel during the fourteen day cooling-off period. On the expiry of 14 days, Member can still cancel the Agreement during the Initial Period but will not be entitled to a refund of his first Membership Fee paid.
  
  
• After the Initial Period, this Agreement will be automatically renewed for successive periods equal to the Initial Period (each a “Renewal Period”) during which you will pay a monthly Membership Fee unless:
  • you have exercised your legal right to cancel within the Cooling Off Period (14 days) or any relevant trial period, and/or
  • if the Initial Period is free, you have exercised your right to cancel within this Initial Period and/or
  • Webloyalty has informed you of its intention not to renew the contract when due, and/or
  • the Membership was terminated earlier, in accordance with clause 6 (Cancellation and Termination) below.

• Online: when you are logged in, via the online cancellation service.
• Email: at cancel@completesavings.co.uk
• Phone: 0800 389 6960 (8 AM - 8 PM Monday-Friday 9 AM - 4 PM Saturday excluding bank holidays). Your call will be redirected to one of our customer service representatives (operating from outside the UK). Calls to 0800 numbers are free from UK landlines and mobiles. For calls made outside the UK, charges may apply.
• In writing: you can either write to us or download and send the cancellation form featured at the end of these Terms of Service and send to: Complete Savings, PO Box 5305, Lancing, BN11 9WD. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK). 

1. if it is unable to meet a request for additional authentication from your card issuer. To reactivate your Membership, you would need to sign up with a card issued by a different bank.
   
   
2. if you breach any of the terms under this Agreement.
   
   
3. if the email address or mailing address you provided is no longer valid.
   
   
4. if you provide an invalid payment method when you enrolled into the Programme or if the Billing Device you provided becomes invalid or expires during this Agreement. An invalid Billing Device can in particular comprise a lost or stolen credit card, a bank card that cannot be charged (fenced bank account or bank account where overdraft limit has been reached, for example) or an invalid credit card number. 
   
   
5. for any misuse or fraudulent activity and any extraordinary activity which suggests misuse or fraudulent use beyond personal and domestic use of the Webloyalty Membership Service, including for example, but not limited to, where a trial period for the Webloyalty Programme is offered to the Member, and you enrol several times to the Webloyalty Programme but terminate before the end of the trial period, thus benefiting from the service several times without paying a Membership Fee. Similarly, if you make purchases for non-personal use or attempt to obtain Benefits through the Webloyalty Programme for purchases made by another person or by falsifying supporting documents. Additionally, exceptional levels of cancelled Items and/or exceptional levels of returned Items may be deemed misuse and result in termination of your Membership.
   
   
6. where any of the events under clause 6.2(b)(1) to (5) occur, or have occurred, under previous memberships. In case of immediate termination of this Agreement at the request of WL, WL has the right to immediately terminate the payment of all accrued Benefits without any right for you to reclaim them or any other compensation. To enable WL to carry out investigations into the validity of your Membership activity, you may be required to provide evidence of identification and/or of Items. Such evidence may include proof of delivery address, your address and/or copies of all relevant purchase receipts or such other evidence as we may reasonably request. A cancelling Member may not re-enrol in the Webloyalty Membership Service for at least 6 months. If any additional Memberships are detected during this 6 month period by way of name and/or address, email, payment details and/or bank account/IBAN we reserve our right to cancel the Membership(s) and any accrued Benefits will be forfeited.

• Economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings)
• Loss of goodwill or reputation
• Losses you incur that were not reasonably foreseeable to you and WL when you entered into your Agreement or
• Damage to or loss of data, to the extent this was not in the contemplation of WL and you at the commencement of the term and is not attributable to WL's negligence or breach of your Agreement.

• If your Earnings page and/or Membership Pack states you can claim your Welcome Reward after the next purchase you make with the retailer you joined the Programme through (the “Partner”) you will need to purchase another Item via the Partner and claim the Welcome Reward on the “Earnings”. If you make this purchase through the Website, it should be automatically tracked. You will then need to click the “Claim Now” button under the "Earnings Page", for the Welcome Reward to be added to your Available Balance. If for any reason the purchase is not tracked, or you make this purchase outside of the Website, you will need to upload your purchase confirmation receipt, within 90 days of joining the Programme. Make sure to include your order confirmation number, order date, name, membership number, and, if applicable, delivery fees. If you wish to email the purchase confirmation receipt, please ensure your email is no larger than 500KB in size. You can send your email to welcomereward@completesavings.co.uk. Alternatively, send your postal receipt to Complete Savings, PO Box 5305, Lancing, BN11 9WD. Incomplete order confirmation emails are not valid. Other receipts, such as delivery notes, tickets and invoices, are also not valid. You will then need to click the ”Claim Now” button under the “Earnings page", within 90 days of joining the Programme and this will then be added onto your Available Balance.
  
  
• If your Membership Pack states you can claim your Welcome Reward on the purchase you made prior to joining the programme via the Partner, you do not need to make a second purchase. To claim, go to the "Earnings page" and claim it within 90 days of joining the Programme. You can also claim by email or by post by sending your purchase confirmation receipt, within this time frame, to welcomereward@completesavings.co.uk. or Complete Savings, PO Box 5305, Lancing, BN11 9WD.

1. As a Member of the Webloyalty Programme, you are entitled to claim a monthly cashback reward (“Monthly Bonus”) valid either towards an online or in-store purchase you make from either the Partner through which you signed up as a Member or as otherwise set out in the Membership Pack (and set out in the “Earnings” link on the Website).

2. You can claim your Monthly Bonus once every calendar month for as long as your Membership remains active, provided you have followed the steps in this clause 23.2.. In order to claim you must:

• Make an online or in-store purchase in the relevant month, with the Partner you joined through, or as otherwise outlined in your Membership Pack. You must click the “Claim Now” button under the "Earnings page", before the end of the month, for it to be transferred to your ‘Amount Available '.
• If the purchase for any reason is not tracked, you will need to upload via the "Earnings page", your complete purchase confirmation receipt containing the order confirmation number and order date, in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 20MB, within 30 days of making your purchase:
  
  • For online purchases: your online purchase confirmation receipt must include your order confirmation number and purchase date, as well as the delivery fees amount in full.
  • For in-store purchases: your store purchase confirmation receipt must include the name and address of the store, Items bought, purchase amount, date and time of the purchase and the last 4 digits of the payment card used. 
    
    If you wish to send us your purchase confirmation receipt by email, please send it to monthlybonus@completesavings.co.uk, including your name, membership number and specify you are claiming the monthly bonus. Alternatively, send your postal receipt to Complete Savings, PO Box 5305, Lancing, BN11 9WD. The above criteria for online and in-store purchase confirmation receipts, must also be met. Please also ensure your receipt is no larger than 20MB in size and in either PDF, JPG, PNG or GIF format.

3.  Items purchased must be for personal use only. 

4. The Monthly Bonus can only be claimed against Items purchased by the Member whilst the Membership is active. 

5.  The Monthly Bonus can only be claimed against purchases made within the month for which the Monthly Bonus is claimed. 

6.  You may not use the same purchase confirmation receipt you used to claim your Welcome Reward, to also claim your Monthly Bonus.  

7.  This Monthly Bonus is a fixed amount and is not transferable. 

1. An index of the Retailers offering cashback via the Website or in-store is provided by WL on the Website ("Retailers"). WL is not responsible for changes to, or discontinuance of, any Retailer, or any Retailer's withdrawal from the Webloyalty Programme, or for any effect on accrual of cashback caused by such changes, discontinuance, or withdrawal. WL is not responsible for changes to, or discontinuance of any special offer or voucher code. It is your responsibility to ensure that all special offers are valid. If you choose to use vouchers or specials listed or unlisted on the Retailer landing page, WL cannot guarantee you will be eligible to receive cashback on your purchases.
2. As a Member, online and in-store purchases made through the Retailer will be deemed a "Qualifying Purchase" and will result in the right to earn cashback if and only if all of the following criteria are satisfied:
   For in-store purchases:
   (a) the card used to pay your monthly Membership Fee, has been linked to your account
   (b) prior to making a purchase, you activated the relevant Retailer offer and
   (c) purchases from activated Retailers have been made using your physical linked card.
   
   Please see our FAQ's for steps on how to link your card and activate your offers. For more information on how your data is used for in-store cashback, please head over to our Privacy Policy;
   For online purchases:
   
   (a) you must enable "Cookies", both first and third party (if applicable) on your Web browser
   (b) all potential Qualifying Purchases must begin by first clicking on the Retailer's link which appears on the Website and then successfully connecting to the Retailer's website based upon that click and 
   (c) all potential Qualifying Purchases do not violate any retailer specific terms set out on the Retailer's landing page (“Special Terms”). WL may, at all times, route your request for a Retailer website through specific links, for your purchase can be tracked correctly. Any alteration of these links will invalidate your purchase, which will not be deemed a Qualifying Purchase.
    
3. There is a maximum eligible cashback amount ("Cashback Maximum") of two hundred and fifty pounds (£250) for all Qualifying Purchases whether made online or In-Store in any calendar month during your Membership of the Webloyalty Programme. Any purchases you make from Retailers in a calendar month after reaching the Cashback Maximum will not be deemed to be a Qualifying Purchase.
4. You may transfer the cashback earned and showing in your profile (“Amount Available ”) to the bank account registered under your Profile once you have accumulated a minimum of £5. If you reach the Cashback Maximum or, after 2 months from the date you reach £5, you have not initiated the transfer of cashback yourself, we will automatically pay the cashback to your bank account. Upon a request to transfer the cashback (whether by us or by you), you should receive the amount within 10 business days (subject to any delay as a result of any sanctions screening and/or additional checks). If no bank account has been registered, WL will not be able to pay until it receives this information from you. We cannot transfer cashback to any bank account other than that which you have specified on your ‘Profile' section of the Website.
5. The amount of Cashback we award you is subject to adjustments for returns, cancellations, and other events. Acting reasonably, we may apply such adjustments to your “Amount Available ” at any time as we consider appropriate and at our sole discretion.
6. It is your responsibility to check your Profile regularly to ensure cashback has been properly credited and that your Amount Available is accurate. If you do not believe a Qualifying Purchase has been correctly added to your Amount Available , you must wait up to 10 working days after completing a Qualifying Purchase to contact our Customer Service (as provided on the Website). Furthermore, all cashback you earn is subject to review. We may apply necessary adjustments to your accounts, at any time. We reserve the right to terminate any Membership for abusive or fraudulent activity.
7. We may be unable to track some Qualifying Purchases on our system. In those circumstances, to claim your cashback, you must:             
   (a)   For online purchases, fill in the Transactions Claim Form within 90 days of making the Qualifying Purchase.
   (b)   For travel reservations, fill in the Transactions Claim Form within 90 days from the end of your trip.
   (c)   For in-store purchases, fill in the In-Store Transactions Claim Form within 30 days of making the Qualifying Purchase. 
   
   If we need to validate your purchase, we will ask for a scanned copy of either your in-store or online purchase confirmation receipt which must contain the following information: 
   For in-store receipts - the purchase date, items bought and the purchase amount. 
   For online receipts – your name, address, date of purchase, type of payment used and amount.  
8. If you place more than ten (10) orders or transactions with a single Retailer in any single calendar day, any Items contained in orders placed after the tenth order will not be deemed Qualifying Purchases.
9. With Items comprising reservations of hotel rooms, travel, transport and purchases made in instalments, the cost of these Items will be considered duly paid and therefore a Qualifying Purchase, when you pay for the whole booking and you complete your stay with the relevant hotel/service provider. Therefore, the cashback does not apply to payments, deposits, cancellation fees, or any other amounts you pay which does not represent the full payment of the relevant Item you purchase. The percentage of cashback offered by each provider to you, will vary by provider, and will be shown on the Website only, on the pages accessible by Members.
10. Retailer offers are subject to change. For the avoidance of doubt, only purchases made at Retailers when available through the Webloyalty Membership Service will be eligible for cashback.
11. It is your responsibility to keep your Billing Device information current to facilitate your cashback payment. In the event your information is not current at the time of payment, WL will not be able to pay the cashback until such time you provide valid bank account information. Please review your details within the Profile page or Payments page on the Website regularly to ensure they are up to date.
12. You may only link one payment card for in-store cashback benefits. This must be the card you use to pay your Membership Fee.
13. We draw your attention specifically to when you, or your card issuer, updates your credit card details for billing purposes. in such circumstances, your linked card for in-store cashback will automatically deactivate. It is vital that when this occurs you link your card once again to continue receiving your in-store cashback.
14. In-store cashback cannot be earned on transactions made through:
    (a)    Diners Club, Discover, JCB, Laser, proprietary cards
    (b)    Retailer store cards
    (c)    Cards not bearing the Visa or MasterCard symbol
    (d)    Apple Pay, Android Pay and Samsung Paynor
    (e)    Wallet providers including PayPal and YoYo Wallet
15. Please be aware, some Retailers do not accept American Express as payment for in-store purchases. We recommend checking with the Retailer directly before making any purchases you wish to earn cashback on.
16. No cashback earned or granted as part of the Webloyalty Programme, may be assigned or transferred to any third party except as expressly permitted by WL in writing and/or may be required by law.
17. You authorise WL to disclose to third parties' information you have provided, or information that WL has obtained about your account or shipping behaviour:
    (a)    to agents of WL or its retailers, such as independent auditors, consultants or lawyers
    (b)   to comply with government agency or court orders or requests
    (c)    (in providing aggregated and non-personalised marketing services for an advertising partner or Retailer, or
    (d)   where it is necessary for payments of your cashback.
    
    Further, you authorise WL to receive any account information from any Retailer including, but not limited to information regarding the Qualifying Purchase such as the products ordered, the order number, the time and date the Qualifying Purchase occurred and the email address entered for the Qualifying Purchase.
18. We reserve the right to terminate the cashback benefit at any time on 30 days' notice. Notification of termination of cashback benefits will be sent to the email address you provided to WL. WL will not be responsible for failing to notify you of termination of Cashback Rewards where such failure is caused by any reason outside our reasonable control, including: an error in your email address, an inaccurate email address, your failure to check for your email online, your failure to inform WL of a change in your email address or a failure of the Internet.
19. Cashback represents an unsecured contractual claim to a cashback payment for which we do not hold a cash equivalent amount for you. Your right to a cashback payment is based on these terms and any Special Terms being satisfied.
20. Where cashback is not paid automatically and relies on you choosing a method of pay-out, either a bank account, debit or credit card, registered under your Profile:
    
    (a)  your right to a cashback payment only arises once you have chosen how to redeem (i.e. requested the transfer of the Available Amount, to your registered bank account).
    (b) until you choose how to redeem, you have an unsecured claim against your card issuer. In the event of the issuer's insolvency, liquidation, bankruptcy or administration, you will not have any claim for a specific amount of cashback against such issuer.
21. Cashback  Disputes: All questions or disputes regarding the cashback benefit including without limitation, questions or disputes regarding eligibility for cashback, or the eligibility of discounts for accrual or redemption, must be submitted in writing to: Complete Savings, PO Box 5305, Lancing, BN11 9WD, or email us at cashback@completesavings.co.uk. 
22. Nothing in these Terms of Service shall be construed as creating or constituting a partnership, joint venture or agency relationship between WL and the Retailers. The Retailers shall not have the ability to create any binding obligation on behalf of WL.