FAQ

To become a member of Complete Savings, you must sign up online and agree to the Terms of Service. You must also be at least 18 years old, and a resident of the United Kingdom.

You may be offered the opportunity to sign up for Complete Savings after completing a purchase or reservation on the website of one of our marketing partners.

Simply sign in to the Complete Savings website (www.completesavings.co.uk) using the email address and password you used when you signed up. We send every member a Welcome Pack email on the day they join, and you can find these details in this email.

Complete Savings offers all members a 30-day trial period for only £5 and in some cases, the trial period may be free. To learn more about the terms and conditions for the first 30 days, please check your welcome email. You will get the opportunity to learn about and take advantage of every benefit that the programme has to offer. Following the trial period, you will be required to pay a monthly membership fee in order to continue receiving discounts, special deals, and cashback savings on a variety of products, including electronics, fashion, travel, and much more. You can keep your subscription active for as long as you like.

We sent every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. During the first 30 days of your membership, we will contact you by email multiple times to remind you about your membership benefits and your upcoming billing date. Then we continue to send regular emails about the programmes. If we are unable to deliver emails to the address we have on record, after several failed attempts, we will contact you by post.

Once you login to the site, you can view and update your membership details on the Profile page. If your email or bank account number changes, or if your credit or debit card for billing expires, please update your personal details on this page.

If at any time you are not completely satisfied with your membership, you can cancel it at any time without having to give a reason:

By phone: call 0800 389 6960 (free call from UK landlines and mobiles), 8 AM - 8 PM Monday-Friday 9 AM - 4 PM Saturday.
Online: once connected to the site, cancel online in your Profile page.
By email: customerservice@completesavings.co.uk
By chatbot: at the bottom right corner of the screen, click on the chatbot icon, request to cancel your membership, and follow the steps. You will need to provide your email address and membership number (this can be found in any emails you have received from customerservice@completesavings.co.uk).
By using our cancellation form: download and send it to Complete Savings, Sentinel House, Airspeed Road, Portsmouth, Hampshire, P03 5RF or by email.

Customer Services will confirm once your membership has been cancelled. Once it has been cancelled, you can continue to use the service and enjoy its benefits until the end of the current contract period. After the end of the contract period, you will no longer have access to the service.

Cashback is simply receiving a set amount or a percentage of the value back when you make a purchase through our network.

Complete Savings is an online cashback programme, ideal for people who regularly shop online. Members can claim a Welcome Reward, as well as a Monthly Bonus, discounted Gift Cards and 10% cashback at over 1000 retailers.

As a member of Complete Savings, you not only benefit from a 30 day trial and Welcome Reward, but you can also receive an ongoing Monthly Bonus when you shop online. On top of this, you can get 10% cashback at over 1000 retailers. These offers are in addition to any other offers the retailer is promoting at the time. Retailers in the programme are subject to change, please see our terms and conditions for more information. Once logged into your Complete Savings account, click below for the Product Specific FAQs:

Online Shopping Savings - how can I get 10% Cashback?
Monthly Bonus - information on your Monthly Benefit
Gift Cards - which cards are available and how can I order?

You can claim your Welcome Reward once. Please make sure that:

You make a second online purchase at the retailer through which you joined, or as otherwise outlined in your membership details.
If you have made a second purchase on the same date, forward both complete order confirmation emails to us by email.
Your membership is active when you make the second purchase.
Attach your complete order confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and ensure it does not exceed the size of 0.5MB. To learn how to save your confirmation email via iPhone, click here, and for Android, click here.
You must send us the purchase or booking confirmation receipt within 90 days of joining us.

You can claim a Monthly Bonus every calendar month. Please make sure that:

You make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details.
You attach your complete order confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 0.5MB. To learn how to save your confirmation email via iPhone, click here, and for Android, click here.
You send us the purchase or booking confirmation receipt within 30 days of making the purchase/booking.
You did not claim your Welcome Reward with the same purchase.
Your purchase is made for personal use only.

Earning cashback is easy with Complete Savings. All you need to do is sign in to the Complete Savings website, and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and will be transferred to the bank account number as stated in your Profile once you have earned £5 cashback or more. If you have earned less than this, we will roll the cashback over to the next month.

You can earn a maximum of £250 in cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges, and any additional costs such as delivery.

Your cashback will be tracked automatically and transferred to the bank account number as stated in your Profile once you have earned £5 cashback or more. If you have earned less than this, we will roll the cashback over to the next month.

However, if your transaction does not appear on your Cashback page after 10 days, please fill out the Missing Purchase Claim form. Please make sure that:

Your membership is active when you make the purchase.
You attach your complete order confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 0.5MB. To learn how to save your confirmation email via iPhone click here and in Android click here.
Purchases must be claimed within 90 days.

In-Store cashback allows you to collect cashback while shopping at participating retailers. Once connected to the site, you can browse through our list of retailers here.
Please note that not all offers advertised on the programme are eligible for in-store cashback. The offers that qualify for in-store cashback can be identified by a store symbol on their display tile.
Offers will frequently change and we may add or remove retailers from the In-Store programme. We recommend logging in frequently to check which offers apply on the day you visit a particular in-store retailer. You will earn In-Store cashback at the rate advertised on the day you make the purchase.

Simply login to your Complete Savings account and link your credit card for In-Store cashback on the Profile Page. Please note that you can only link your card registered for billing to the In-Store offer.
Then activate the offers you wish to receive in-store. By activating such retailers, you agree to us tracking your purchases using your card and linking them back to your claimable cashback.
Use your linked card to make purchases at your activated participating retailers. It may take up to 24 hours for your card to register. However, you can start claiming your untracked In-Store purchases, from the moment you link your card by submitting an In-Store Missing Transaction Form.

You can browse our selection of retailer offers in our catalogue and begin activating as many offers as you wish.

In-Store retailer offers will change from time-to-time and can vary with each individual retailer. We therefore suggest that you regularly login to Complete Savings and browse through our catalogue to see which offers are currently available to you. You will earn In-Store cashback at the rate advertised on the day you made the purchase.

We use your linked card, registered for billing, to track your purchases at participating In-store retailers, to determine whether you are eligible to earn In-Store cashback and calculate any cashback due. For more information on how we use your personal data and the card registered for billing, please see our Privacy Policy.

Login to your account, go to the Profile Page and, using the “Link your card” function, link your credit card registered for billing.

Link your UK issued credit card bearing the Visa, American Express or MasterCard symbol to collect cashback on your in-store purchases. This should be your card registered for billing too.
In-Store cashback can't be earned on transactions made through:

Diners Club, Discover, JCB, Laser, proprietary cards;
Retailer store cards;
Cards not bearing the Visa or MasterCard symbols;
Apple Pay, Android Pay, Samsung Pay and Google pay;
Wallet providers including PayPal and YoYo Wallet.

Please note that some retailers do not accept American Express for in-store purchases. If you want to receive In-Store cashback on purchases made through these retailers, you will need to change your card registered for billing to Visa or Mastercard and re-link this new card for In-Store cashback. We will automatically transfer your activated offers to your new billing card.

No, you can only link the credit card registered for billing on your profile as the appropriate payment vehicle.

We cannot track in-store purchases made via Apple Pay, Android Pay, Google Pay, or Samsung Pay. Please use only your linked physical card registered for billing so that we can track your purchase and pay your cashback.

After linking your registered card for billing, it will take up to 24 hours for your card to be activated and for you to start earning In-Store cashback.

You can add, update, or delete the payment card linked to receive In-Store offers on your Profile. If you change your card registered for billing, you will need to re-link it with your new card. We will automatically transfer your activated offers to your new card. This automatic process can take up to 24 hours. If you make a purchase during this 24-hour transfer process, please send us an In-Store Missing Transaction Form and we will manually validate and process the payment.

Typically, a qualifying transaction will appear in your account as 'pending' within 24 hours of the transaction. It will then take up to 5 days for the In-Store cashback you have earned to move from 'pending' to 'approved'.

Cashback earned through In-Store offers may take up to 5 days from the date of your purchase to appear as approved in your account. If you return all or part of your purchase and receive a refund, the approved cashback will be adjusted (or removed if you have returned your entire purchase) to reflect the change.

Please note that offers will frequently change, and retailers may be added or removed from the In-Store programme. We, therefore, suggest logging in frequently to check which offers apply on the day you visit a retailer. You will earn cashback at the rate advertised on the day you made the purchase.

If you don't see your cashback in your account 5 days after your purchase, please submit an 'In-Store Missing Purchase' form.

Cashback and rewards are paid to you by bank transfer. They will be transferred to the bank account number as stated in your Profile. Please verify your bank account details on the Profile page to ensure your details are correct. If no bank account number is provided in your Profile, we will be unable to transfer your cashback, and this will be rolled over into your account balance, until you do provide us with a valid bank account number.
Additionally, you have the option to request that your Welcome Reward be credited to your Credit Card (Visa card only). You can select this payment method, exclusive to the Welcome Reward, on the Profile page. Your Cashback payment will appear on your bank statement as Webloyalty Sàrl .

Card details are used to charge the monthly fee of your Complete Savings membership, and are also used to pay your Welcome Reward if you request this option of payment for your Welcome Reward. Your bank details are needed to pay the Cashback and rewards. Cashback and rewards will be transferred directly to the bank account number as stated in your Profile. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance until you do provide us with a valid bank account number.

Members receive their cashback within 30 days (depending on member terms). We have a simple validation process, and as soon as your balance reaches £5, we will send it to your bank account. Please check your bank account details on the Profile page to ensure they are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback. In this case, the cashback will be rolled over into your account balance until you provide us with a valid bank account number..

WLY*COMPLETESAVE.CO.UK or COMPLETESAVE.CO.UK or CASH.COMPLETESAVE.CO.UK or GO2.COMPLETESAVE.CO.UK or WWW.COMPLETESAVE.CO.UK 0800 389 6960 is the text that appears on your bank statement to reference your membership with the Complete Savings programme. Some banks limit the number of characters on these descriptions, and therefore WLY*COMPLETESAVE.CO.UK or COMPLETESAVE.CO.UK or CASH.COMPLETESAVE.CO.UK or GO2.COMPLETESAVE.CO.UK or WWW.COMPLETESAVE.CO.UK 0800 389 6960 will appear, rather than completesavings.co.uk. (0800 389 6960 is our customer service phone number).

When Complete Savings credits you for cashback, rewards, or a bonus, you will see the reference Webloyalty Sàrl on your bank statement. If you have selected to receive your Welcome Reward to your Credit Card, you will see the payment label "Complete Savings 0800 389 6960" appear on your bank statement. When Complete Savings bills you for your monthly membership fee, you will see the reference WLY*COMPLETESAVE.CO.UK or COMPLETESAVE.CO.UK or CASH.COMPLETESAVE.CO.UK or GO2.COMPLETESAVE.CO.UK or WWW.COMPLETESAVE.CO.UK 0800 389 6960 on your bank statement, along with 0800 389 6960 which is our customer service phone number.

If you were offered this benefit upon joining the programme, you will be able to select this payment method in your Profile page. Please note that this payment method is only available for payment of the Welcome Reward, and the offer is governed by our Terms of Service

Members generally receive their payment within 30 days. Once credited, you will see the payment label "Complete Savings" appear on your bank statement.

If you change the credit card details that you entered when you joined the programme, the Welcome Offer cannot be credited to any other credit card. However, we can credit the amount of the Welcome Reward to the bank account that you have previously registered in your Profile.

You can contact Complete Savings the following ways:

Email - customerservice@completesavings.co.uk
Phone - 0800 389 6960 (8 AM - 8 PM Monday-Friday 9 AM - 4 PM Saturday). Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).
Post - Complete Savings, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

Please note that due to the current high volume of enquiries it may take up to 7 working days to respond to your email. If you have any questions, feel free to ask our new chatbot Cleo, for 24/7 support.

If you have lost or forgotten your password, click Forgot Password in the Sign In menu on the homepage.

In Cashback you will find details of recent websites you have visited, your purchase history and the cashback you have earned to date.

Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed.

Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order, and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the Complete Savings website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the Complete Savings website.

There are three main reasons why your cashback can't be tracked, but don't worry, it's an easy fix.

Disabled Cookies
The website uses cookies to track your cashback. In order to allow the cookies, please go to your browser's settings and modify your cookies preferences to allow them.

Safari blocker
Please verify the version of your Safari browser in the settings. If you are using Safari 11 or above, it comes with an integrated cookie blocker. In order to track your cashback, please use a previous version or another browser such as Chrome, Edge, Internet Explorer, Firefox,...

Adblocker
Please deactivate your Adblocker for this website and refresh the merchant page.

If a transaction has not appeared in your shopping report and 5 days or more have passed since you made the purchase, you can report the missing transaction. You will need to complete the online Missing Purchases form on the Cashback page.

Yes. When you click through to a retailer from Complete Savings and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).

Complete Savings is a member of the Return Path Certification programme. Return Path enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Return Path programme member, we are part of a network that covers more than 2.5 billion mailboxes.

Cookies are simply text files that allow a website to recognise you when you return to that website. This means you do not have to sign in again and again. Cookies used by WL on the Website and by our network of retailers are safe, and they are enabled by default with most browsers. To view our Privacy and Cookies Statement click here.

For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you will be automatically signed in and ready to start saving more money. If you do not enable this automatic sign in feature, you will be required to manually provide your Email Address and Password each time you visit the site. And do not worry, we never store your personal information in this cookie.

If you are using a computer in a public or shared environment, a library or shared workstation, for instance, you probably do not want to enable automatic sign in, since this could allow someone else using that computer to take advantage of your valuable, member-only benefits. For your security, we require verification of your current Password before changing to a new Password.

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We would be sorry to hear you are not be fully satisfied with the program. If you'd like to make a complaint, please email customerservice@completesavings.co.uk or call 0800 389 6960 and we will endeavour to resolve the issue as soon as possible. In the unlikely event we are unable to resolve your issue, or you are not happy with the resolution, we recommend contacting the Centre for Effective Dispute Resolution (CEDR). Alternative Dispute Resolution, provided by bodies such as the CEDR, is a cheaper, flexible, and less stressful alternative to court proceedings and can assist with the timely resolution of your matter if we are unable to.

CUSTOMER SERVICE

customerservice@completesavings.co.uk

0800 389 6960

Calls are free from UK landlines and mobiles

8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays